Aftercare AI Texting Program for Funeral Homes
Parting Pro automatically sends personalized, empathetic text messages to the families you served — checking in, sharing grief resources, and requesting reviews — without a single minute of staff time.
Three steps. After that, it runs on its own.
After a service, add the family's name, phone number, and a couple of key dates. Takes less than a minute. That's all your team ever has to do.
A sequence of warm, personal texts goes out over the weeks and months that follow — check-ins, grief resources, a gentle review request, estate guidance, anniversary outreach, and more. Everything is timed, written, and sent for you.
When a family writes back, an AI assistant responds with empathy and care — in your name. If a message is too personal or needs a human, you're alerted immediately so you can step in. Otherwise, you stay in the loop without lifting a finger.
The families you serve remember how you made them feel. Aftercare makes sure they never forget you.
A review request goes out at exactly the right moment — when goodwill is highest and the family has had time to reflect. No awkward asks, no staff reminders. Just more reviews, consistently.
When families feel genuinely cared for, they return for pre-need planning — and they send their friends and family to you. Aftercare is how you stay top-of-mind long after the service ends.
Once a contact is added, the entire program runs itself. No follow-up calls to schedule. No emails to draft. Your team focuses on serving families today; the program handles every family from the past.
Not every reply needs you. The AI handles the simple ones — a thank-you, a quick question, a kind word — and quietly flags anything that deserves your personal attention. You stay in control without being in the weeds.
The program remembers the deceased's birthday, the death anniversary, and the holiday season. A thoughtful message on those days — sent in your name — means more than most funeral homes will ever offer.
Every message comes from a phone number associated with your funeral home, signed with your director's name. Families always know who's reaching out. It feels personal because it is.
Eight thoughtful touchpoints — written, timed, and delivered for you. Here's exactly what the families you serve will see.
Hi Sarah, this is James at Riverside Funeral Home. We wanted to reach out and see how you and your family are holding up. Grief looks different for everyone, and there's no right way to move through it. Please don't hesitate to reach out if there's anything at all we can do for you.
Hi Sarah, the weeks after a loss can be some of the most difficult. We wanted to share a few resources that many families have found helpful during this time: griefresources.link/riverside — We're here if you need us.
Hi Sarah, we hope you're finding moments of peace. If our team was able to provide some comfort during this time, we'd be truly grateful if you'd share your experience — it helps other families find us when they need support most: g.page/riverside/review. Thank you, Sarah.
Hi Sarah, as you work through the weeks ahead, we wanted to share some helpful guidance on next steps for settling John's affairs: estateguidance.link/riverside. Navigating these details isn't easy — we hope this helps. As always, we're just a call away.
Hi Sarah, we hope you and your family have been finding peace. Many families, after experiencing a loss, find comfort in making their own arrangements ahead of time — so their loved ones never have to. Whenever you're ready to have that conversation, we're here. No pressure, ever.
Hi Sarah, as the holiday season approaches, we know this time of year can bring up so many emotions — especially during the first year without John. Our thoughts are with you and your family. Please reach out anytime. — Riverside Funeral Home
Hi Sarah, we remembered that today is John's birthday. We're thinking of you and your family, and hoping you're finding meaningful ways to honor his memory. — Riverside Funeral Home
Hi Sarah, we wanted to reach out today as you and your family mark one year since John's passing. Please know that you remain in our thoughts. We're always here if you need anything at all. — Riverside Funeral Home
Families sometimes write back. Here's how the program handles it — and how you stay in control.
For most replies — a thank-you, a positive update, a simple acknowledgment — the AI responds on your behalf. The message is warm, brief, and empathetic. You receive an email summary of the exchange, but no action is needed from you.
If a family asks about pricing, expresses distress, or sends a message the AI isn't confident handling, you're immediately notified by text and email — with a direct link to respond. You step in only when a human touch is truly needed.
If a family replies "STOP," the system immediately stops messaging them and notifies you. There's no awkward friction. You always know which families are actively receiving messages and which have opted out.
Schedule a 20-minute demo and we'll walk you through the full message sequence, show you the dashboard, and answer any questions you have.